Privacy Policy

One Sun America LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit onesunamerica.com or contact us by phone, form, or text message.

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1. Information We Collect

We may collect the following types of information:

• Contact information: name, phone number, email address, and property address when you submit a form or request an inspection.
• Communication records: call logs, SMS messages, and emails exchanged with our team.
• Usage data: IP address, browser type, pages visited, and referring URL collected automatically when you browse our website.
• Insurance information: claim numbers or policy details you voluntarily share to help us process your roofing project.

2. How We Use Your Information

• Respond to inspection requests and quotes.
• Send appointment reminders, project updates, and follow-ups via SMS or email.
• Process insurance claims and coordinate with your public adjuster.
• Improve our website and marketing efforts.
• Comply with legal obligations.

3. Text Messaging (SMS)

By providing your phone number and submitting any form on our website, you consent to receive SMS messages from One Sun America LLC related to your project, appointment reminders, inspection scheduling, and service updates. Message and data rates may apply. Message frequency varies — up to 5 messages per month.

No mobile information (phone numbers or SMS opt-in consent data) will be shared with third parties or affiliates for marketing or promotional purposes. We may share your information only with subcontractors or service providers who assist us in operating our SMS program (e.g., CRM and messaging platforms), solely to support the delivery of messages to you, and under strict confidentiality agreements that prohibit those parties from using your data for their own marketing.

To opt out: Reply STOP to any text message at any time. Upon receipt, we will immediately remove your number and send a final confirmation. No further messages will be sent. For help: Reply HELP or contact us at info@onesunamerica.com.

Consent to receive SMS is not a condition of purchase. For full SMS terms, see our Terms of Service.

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers who assist us in operating our website or conducting our business (e.g., CRM software, scheduling tools), under confidentiality agreements.
• Public adjusters and insurance carriers as necessary to process your claim, with your consent.
• Legal authorities when required by law or to protect our rights.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to analyze traffic and improve user experience. You can disable cookies in your browser settings; however, some features may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at info@onesunamerica.com.

8. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• One Sun America LLC
• 6300 N Main St, Houston, TX 77009
• Phone: (832) 865-5743
• Email: info@onesunamerica.com